Refund Policy

1. Our services are custom work

Because every Acceltor service is customised to your business, we generally do not offer refunds once a service has started or been delivered. This policy explains the cases where a refund does apply and how to request one.

2. When you are eligible for a refund

We will issue a refund if:

• The service was not delivered as agreed.
• You were charged because of a technical error or made a duplicate payment.
• Both parties agreed to cancel the project before any work started.

3. How to request a refund

• Contact us within 7 days of service delivery.
• Email billing@acceltor.net with your proof of payment and the reason for your request.
• Valid refunds are processed within 5 to 10 business days, depending on the processing time of PayPal or your payment provider.

4. When refunds do not apply

• A change of mind after the project has started.
• Delays caused by the client, such as missed feedback or late assets.
• Services that have already been delivered and approved.

5. Monthly plans

Monthly services, such as AI agent plans, social media management and SEO, are billed in advance for each month. You can cancel at any time and your plan will stop at the end of the current billing month. Fees for a month that has already started are not refunded. Where a package has a minimum contract term, that term applies.

Usage beyond a plan's included allowance, such as extra AI agent minutes, is billed for the usage you have consumed and is not refundable.

6. Our 10 hour guarantee

If your first automation does not save your team at least 10 hours a month within 60 days of launch, we will keep working on it at no extra cost until it does. This guarantee is a commitment to fix and improve the work. It is not a cash refund.

7. Third party costs

Costs paid to third parties on your behalf, such as software subscriptions, domain names, hosting, app store fees, stock images, printing or calling minutes, are not refundable once purchased.

8. Questions

If you are unhappy with any part of our work, please tell us first at contact@acceltor.net. We would much rather fix a problem than lose a client.