Due to the customized nature of our services, we generally do not offer refunds once a service has commenced or been delivered.
Refunds may be issued if:
The service was not delivered as agreed
There was a technical error or duplicate payment
A mutual cancellation was agreed upon before work started
To request a refund:
Contact us within 7 days of service delivery
Email: billing@acceltor.net
Include proof of payment and reason for the request
We aim to process valid refunds within 5-10 business days, depending on PayPal’s processing time.
Change of mind after project commencement
Delays caused by the client (e.g. missed feedback or assets)
Services already rendered and approved
