Refund Policy

1. Service-Based Nature

Due to the customized nature of our services, we generally do not offer refunds once a service has commenced or been delivered.

2. Eligibility for Refund

Refunds may be issued if:

• The service was not delivered as agreed

• There was a technical error or duplicate payment

• A mutual cancellation was agreed upon before work started

3. Request Process

To request a refund:

• Contact us within 7 days of service delivery

• Email: billing@acceltor.net

• Include proof of payment and reason for the request

We aim to process valid refunds within 5-10 business days, depending on PayPal’s processing time.

4. No Refunds For:

• Change of mind after project commencement

• Delays caused by the client (e.g. missed feedback or assets)

• Services already rendered and approved